Our flight from Greenville, SC to Dallas arrived punctually but we have been required to remain within the aircraft on tarmac for nearly 90 minutes creating quite a few to miss out on connecting flights. AA screwed up once again–no one pleased with getting taken care of like cattle; you have not appreciated your clients.
I even tried out calling on the telephone and acquired nowhere; all I could hear is really a recurrent concept and when I request to talk to shopper relations, I'd get cling up on.
On December twenty five, My three sons And that i had a flight from Cleveland to Phoenix that was to leave at seven:fifty using a end in Charlotte NC. At about 3 or 4 pm to the working day of our departure, American Airlines delayed our flight which might make us miss our relationship in Charlotte which had no other flights out to Phoenix that working day OR the following! And why the delay? No rationalization. So with no help from an AA representative..(Practically like it had been our fault) we observed A different flight by way of Dallas…which left in one hour and also a half. We built it to your airport but with One more impolite AA representative, (I comprehended it had been chaotic with the vacations and all) I used to be certain which i could get my bag in Dallas since we now experienced to invest the evening there. I asked him in regards to the tag that appeared like it had been checked to Phoenix and he claimed curtly, you’ll just select it up in Dallas and recheck it each morning. Nicely the bag did not ensure it is about the conveyer in Dallas. After i requested Yet another consultant about this, he said it had been in an enormous area and it had been going out once we still left in the morning. I explained to him I needed it for my hotel stay, and he told me it could just take four hours to have it. All right…nevermind…I’ll be back in this article in four several hours!!! So I left for the Dallas resort without my baggage.. Obtained on our flight the next early morning and took off punctually.
For starters, massive thanks and shout out to your Cust Svc rep Laura. She is extremely helpful and was ready to address my dilemma quickly. You need to really feel pretty fortunate to own her being an worker.
I have experimented with contacting and was on for quarter-hour in order to be hung up on. I've sent 2 e-mails without reply… I really like your airline but hoping to have a modify created so we do not drop each of the the money we expended on our flight for the reason that we aren’t equipped to really make it because my fiancés grandmother passed absent and we must be below and will’t leave today Along with the funeral coming up throughout our scheduled excursion. I haven't been in a position to get any place and being that i'm a Travel Agent, I understand that for cases like this, Despite having non-refundable tickets, the Airways can give a credit history for partial or may well even give credit for the total volume to be used on long run travel.
The nine/fifteen/fifteen, it is going to consider some time to generally be overlooked. Setting up with A further hold off within our flight, which theoretically would leave Orlando 19: 40h, and just after several hours of hold off, once again due to problems with the aircraft, the commander warned us that maybe the aircraft wouldn't acquire off thanks to feasible structural issue While using the luggage doorway of your airplane as well as the door was opened to Anyone who planned to leave the plane.
I wished to vent my aggravation With all the baggage problem using your airline. Everything else was good, however the way my baggage was dealt with would make me Believe two times before reserving with AA again. I had been billed $twenty five Just about every way for just one bag, not being informed my bag may very well be carried on for no charge. So as to add insult to your $50 billed, my bag was ruined on the outside on being returned to me.
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We can also be sorry that you simply weren't satisfied with the complimentary voucher that we provided. Nevertheless, the voucher was meant to convey goodwill and to help make amends in a way for the insufficient service you noted. It represents an amount we believe that for being good and acceptable.
We flew Virtually inside of eyesight on the location, and after that the captain came on and reported which the complex situation was performing up, and as opposed to landing wherever our destination was, they needed to change back again to acquire it serviced by individuals that might basically try this.
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Recent flight from Austin to Ft Myers on which I had requested wheelchair assistance didn't present any jetway click to investigate help and Unquestionably nothing at all in Ft Myers from aircraft to baggage declare and NOONE to talk to.
i required to be in chicago on the aforementioned time 10:03pm and so i contacted A further Airways (Virgin) who had a flight leaving san francisco at 4pm arriving in chicago at 10:15pm and booked a return flight back again. i would really like a refund for the entire return flight and the booked chosen seat of 16F
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